Back to Basics
Service Basics are foundational areas within service management a service leader must consider—and getting those basics right paves the way to service excellence and future innovation.
Entitlements, Contracts, Warranties
To enforce consistent data capture, mitigate compliance risk, uphold service quality, and ensure maximum efficiency, service organizations need standardized, end-to-end workflows. This includes things such as cost for spare parts, billing rates for labor, response times, and penalties.SEE THEM IN ACTION
Reactive to Proactive Maintenance
Customers depend on their assets to be running 24/7, and that creates pressure on your service organization to proactively drive uptime. With the constantly changing nature of complex service, many service organizations are shifting from a reactive, break/fix service model to preventive, proactive, and predictive maintenance strategies.SEE THEM IN ACTION
Streamline Service Processes
To enforce consistent data capture, mitigate compliance risk, uphold service quality, and ensure maximum efficiency, service organizations need standardized, end-to-end workflows.SEE THEM IN ACTION
Field engineers and technicians are your eyes and ears on the ground. They are in front of customers and can often be a source of real-time feedback on the product, to the relationship, or even to the competition.SEE THEM IN ACTION
Metrics & KPIs
How does a service organization measure a job well done? Metrics and KPIs provide a view into the health and productivity of service operations.SEE THEM IN ACTION
Find the Best Solution for Your Organization
ServiceMax Core is purpose built for asset-centric industries, offering features, services, and integrations that help customers improve asset uptime with optimized in-person and remote service, boost technician productivity with the latest mobile tools, and deliver metrics for confident decision making.
Asset 360 for Salesforce
Asset 360 for Salesforce is the choice for businesses using Salesforce who need to bridge the data gap, providing visibility to real-time service and asset data. Access to this asset data helps businesses drive strategic decisions and actions enabling increased revenue, efficiency and agile responses to market and regulatory shifts.
FieldFX provides a critical end-to-end field management solution for energy service companies, driving improved process efficiency and less revenue leakage by enabling your field and office teams to stay connected - even when offline.
Explore Content from LiveWorx 23 Including:
- Our vision for the future of service
- ServiceMax as a part of Service Lifecycle Management at PTC
- The power of PLM + asset-centric service
We Keep the World Running
ServiceMax provides the solutions, products, and technologies powering service interactions
that are critical in keeping global industries running.
How Customers Win with Field Service Asset Data from ServiceMax
Michael Spada from Everi and ServiceMax expert Sara Cerruti discuss data strategy and results when implementing ServiceMax for service success.Watch On Demand
Frost & Sullivan: 2023 Enabling Technology Leadership Award
ServiceMax - specifically our FieldFX product - was recognized for excellence in Field Service Management (FSM) in the Oil & Gas industry.Read Report
The Importance of After Sales Service Lifecycle Data
Join ServiceMax Thought Leaders, Mark Wilding and Lionel Boubli to learn how service data is now being leveraged to drive better feedback, insights, and automation.Watch On Demand
Refining Digital Transformation through Asset Centricity
Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizationsDownload Report
Gartner Report: Critical Capabilities for Field Service Management
ServiceMax was recognized in the 2022 Critical Capabilities for Field Service Management reportDownload Report
IDC Analyst Connection: Don't Let Your Service Platform Limit Your Innovation
Companies that invest in key areas of digital innovation will differentiate themselves from other field service organizationsDownload Paper
The Asset Data Thread: The Evolving Role of Field Service
Bain & Company recently conducted a research project comprised of executive-level interviews and an online survey of field service engineersRead Report