We Keep
Industrial Equipment Manufacturers Running

Make Every Customer Interaction Count

Empower Your Field Technicians in the Field

Your technicians are the conduit for your brand and need to be optimally prepared for every job. With ServiceMax Go, our... [+] Your technicians are the conduit for your brand and need to be optimally prepared for every job. With ServiceMax Go, our powerful consumer-style app, your field technicians have all the latest information at their fingertips to exceed the customer’s expectations. [-]

Delight Your Customers with Easy Closing & Billing Processes

Regardless of how great the work was that your technician delivered, your customers will not be happy if the debrief and accurate billing takes a lot of effort. [+] Regardless of how great the work was that your technician delivered, your customers will not be happy if the debrief and accurate billing takes a lot of effort. By automating processes with ServiceMax, you can reduce the administrative burden for you and your customers. You will reap the benefits in the form of higher customer satisfaction and shorter DSO (Days Sales Outstanding). [-]

Capture Customer Feedback Continuously & 始终如一地

When you only hear from customers when they complain, you are missing an opportunity. [+] When you only hear from customers when they complain, you are missing an opportunity. ServiceMax enables you to capture customer feedback through NPS surveys in an automated manner by using configurable workflows that can be triggered every time a work order is completed. So that you always know the temperature of your customers. [-]

Cash In on the Benefits of Customer Self Service

Today, your customers look at consumer applications to benchmark their experiences. [+] Today, your customers look at consumer applications to benchmark their experiences. They want to be empowered to log issues, track the progress of service events, view equipment information and have access to their service contracts. In short, customers want better control of their service interactions. ServiceMax Customer Community adds self-service capabilities to ServiceMax and allows you to provide customers with as much visibility and control of service-related matters as you want. [-]